Idea Cellular — Validity not received.

nahsirk988679

Address:

Gurgaon, Haryana, 122502

Hi Idea Team,

i have recharged for 1999 for 3g data pack on my prepaid number on 1-2-2016.

This recharge is for 16GB data for 3 months VALIDITY, but i received only 1 month validity. My sole purpose for this recharge was to get LONG 3 months validity which was not fullfilled.

ISSUE: I received 1 month VALIDITY instead of 3 months.

I have raised complaints for Haryana circle and called at customer care numbers in haryana : [protected].

Below are the complaint numbers:-
2/3/2016 - ST 1-[protected]
2/4/2016 - ST 1-[protected]
2/5/2016 - ST 1-[protected]

i did not get a proper response from the customer care and still issue is not resolved.

Customer care person kept me on hold for 48 minutes every time i called them and gave unsatisfactory answers each time.

As you know that these calls are paid calls, and even after that i didnt got a proper response from them.

i request you to please look into this issue.

Regards,
Krishan

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Comments

nahsirk988679

my idea number is [protected].

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 9th Feb'16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular