[Resolved]  Idea Cellular — validity of recharge expiry before promised days

Address:Mumbai City, Maharashtra, 400070
Website:Idea cellular

My current plan will end on 24/10/18 so i have recharged 459rs for 84days. Myidea app showing validity of calling plan for 84days from date of existing plan but 4g plan start from today & will lapse 4day before calling plan.
As per regulation, plan must be activate after expiry of current plan which is not happening for 4g data.
Idea customer care person told me that data plan starts immedietly after recharge & current balance data become nill. But actually like other services provider it must be start after expiry of current plan.
In that scenario, for idea customer you have to recharge on same day of expiry to avoid loss of existing plan which is ridiculous.
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Nov 24, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per ur recent communication, your previous recharge benefits of rs.178 has been lapsed because of your recent recharge done of rs.459.

Regards,
Prajakta
Complaint comments 

Comments

IDEA 4G signal is weak and nod cover most plases. Low and worst ping speed.i can't play any online games. Worst network I ever seen. I gonna trash this sim.you company Fooled me. I hate this network and lots of lots of calls from your network. I am not satisfied with your network service.😡
Idea Cellular Customer Care's response, Oct 24, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. 

Regards,
Prajakta

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