[Resolved] Idea Cellular — vas activated without knowledge

aman.spl

from Tirupati, Andhra Pradesh

Address:

143401

I have a complaint regarding deduction on account VAS by idea cellular. An amount of rs 5 deducted each day from my account for fashinz service which i was never subscribed. when i call idea customer care they did not have any knowledge of how it was activated and when. their response was unsatisfactory. not ready to refund money. pls guide.

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Apr 1, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, you've been charged while using WAP service. Hence, we express our inability to provide you the refund for the same. However, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina