[Resolved] Idea Cellular — vas deduction

noel brito carvalho

from Davorlim, Goa

Address:

403712

Vas deductions made on idea cellular a/c.

25/oct/2016 rs. 3/-.
05/apr/2017 rs. 3/-.
12/aug/2017 rs. 3/-.
I have no vas activated, i have visited customer care (Cost = rs.150), sent email (Cost = rs.350), called 198 (Cost = unreachable, & endless wait), there was no refund & reply, can this looting of customers can be stopped.

I am being cheated for the 3rd time.

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Sep 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Idea Cellular Customer Care's response Hi!As per details checked and found, there is been call charges deduction on the given date. No such value added services is activated on your number.You may write back to us at [protected]@idea.adityabirla.com/social media for assistance.

Regards,
Meeta.

Aug 19, 2017

Updated by noel brito carvalho As per your reply you have said call charges without providing any details. Also the deduction made on 12/Aug/2017 was for a SMS received from 51998 . please explain When & How the call was made to this number.This is a screen shot of the deduction made.
My earlier complain (Service Request number 1-[protected]) was not resolved . Your customer care office in SOUTH GOA, does not accept any complaints & provide any information, your customer care executives no is always busy.