Idea Cellular — VI Sim got barred

Hi sir/mam

My idea number got barred on 20th Feb 2023 and till then no resolution given on the same. I reached out to Customer care executive for the activation of my number but they said customer care agent will contact you on WhatsApp number. Since then I regularly visit idea website for online chat and no resolution given so far. They always keep telling me it will be done soon and its been 10 days nothing happened. I am really fed up with this. I am really very concerned I have so many credentials attached to this number. I have asked idea customer care several time to escalate this issue still got no result. Kindly help me to resolve as soon as possible.