[Resolved] Idea Cellular — without any information balance deduct

vksstars

from Rampur, Uttar Pradesh

Address:

Mathura, Uttar Pradesh, 281504

I am Vishnu Kumar Singh Customer of IDEA Cellular Ltd, My idea ([protected]) mobile number received a messege at 18.05.2018 06:57:48. Arz Kiya Hay Dil Mein Dard, AnKhon Mein Anshu Hae, DilMein Dard Ankhon Mein Anshu hae, Jara Apne Wali Ka Number Dena Suna Hae Badi Dhansu Hae!. After that again a messege received, DearCustomer, You Have been Charged Rs. 3.00 and your current balnce is 31.58. I was surprise, deducted balance in my phone, without any ussd code dial and any link touched. I want to, what reason. Why deducted my mobile balance without any information. Please refund my amount.

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Jun 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged while using WAP service for the mentioned number. Hence, we express our inability to provide you the refund for the same. However, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lavina