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Idea Cellular

Idea Cellular — Worst service by idea - 91XXX8XXX91

Address:Hyderabad, Andhra Pradesh

I raised a request for migration of my mobile number([protected]) from AIRTEL to IDEA. This month starting they successfully migrated it from airtel to idea. But they didn't give service to my number. They barred both incoming and outgoing calls. After several mails and calls to those customer care and RM's; They responded to me and stated that they activated wrong SIM instead of the SIM which they gave to me. It took 7days to them to identify that. They finally exchanged that SIM card. This time, out going calls activated but they barred incoming calls. Who ever calls me they are getting a voice message"Please check the number you have dialed". Since 3 days i am doing continuous followups/Callls/Mails to idea. Still issue is not resolved. Today morning i got a call from idea back-end customer care; stating that they need two more days to solve that. I am loosing all my important family, friends and office calls since 10 days because of worst service of idea. My complaint number C1-[protected]. The final tat for solving issue is 5.30PM today. But now its 8.30pm issue still remains. I dont know when they are going to activate my incoming calls. I want to sue a case on them. Please guide me.
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Comments

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
[protected] is my alternate number. Srinivas.
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for call connectivity has been already been initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Idea is Worst shameless telecom service ever.. myself being a digital communication post graduate, feel it is as worst as it's ambassador Abhishek bachchan's acting and dancing skills..! Pity..!! Consumer inconvenience is idea's top priority..! Fake offers on 121.. ! The gprs never gets activated on completion of all process..! SHAME ON YOU IDEA. Open a tea stall instead..!
Reply
I am a idea user wishing to port my number to any other service provider. The call rates that I am charged are too high. Idea executives advice me to recharge for another plan apart from normal recharge to reduce the call rates, but it sum to the same.
They think users are fools to hear to their words.
My number is [protected]
Reply
Hi Team,

I had done recharge twice of Rs. 198 (unlimited L+N calls & 1 GB data
for 28 days) not received any kind of confirmation from your end.
Again made recharge of same amount which was successfully updated.

Called up customer care they informed me that both the recharge has
been successful As confirmed with senior he assured me my plane will
extended till December. i have not received 1 GB data pack which
liable according to my plan.

Again called up in customer care senior informed me my data pack will be laps.
every time i got wrong commitment from customer care & Senior. This
type of wrong & falls commitment i got every time. No quality in your
service very pathetic & worst service i have ever seen.

Going to disconnected my Idea service due to wrong commitment from
customer care. I am your loyal customer has they have not provided
proper service. Customer Care department given wrong & falls
commitment.

[protected]
Reply
When it comes to customer or store service i found IDEA is the worst than any othet operator. 1. Store wilk say call and write to customer care, customer care will say go to store.
2. From manager level (whether its store or call centre) to bottom level all are rotten
3. They will keep asking days but no job will be done
4. At end yoi will fed up with a mental and physical torture by their attitude and running here and there

All operator are not angel but trust me not the worst like Idea
Reply

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