[Resolved] Idea Cellular — Wrong Balance Deduction By Idea Delhi | |||||
Hello, This cromplaint is about the incorrect balance deduction on my idea cellular connection, [protected]. 1. On 4th Oct, my balance was inr 780.762 and a 8sec local call was made at 8:50 am and immediately the balance came out to be INR 722.492, almost 58 rupees got deducted and the customer representative has got no clarification for that. 2. Later the balance turned out to be INR 667.37 even when no calls were made, no data pack was used and no such balance deduction services were used. I have attached pictures too and have been looking forward for the refund. Would be very grateful to take help of this organisation. Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under Reference Number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under Reference Number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 7th Oct 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 7th Oct 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular