[Resolved]  Idea Cellular — Wrong Bill Amount, feel cheated with the bill

Address:

Hyderabad, Andhra Pradesh

I have been with Idea for a while now. Phone Number: [protected], Name: Srikaran. I am on the Idea 3G Champion 499 plan, revised to 525 from last month. Part of the plan is 1 GB of free 3G Internet. My billing cycle is from the 19th to the 18th. On 2nd Sep, I realized that I have exhausted my 1 GB free usage and for the remaining month, I wanted extra data. So, I placed an online request to activate the 3G Pack for 600 MB for 200 rupees assuming that I can use that until the 18th and should suffice. I got the bill this morning and was shocked to see the amount. I called up customer service to find why I was charged extra and was even more shocked with what I found out. Apprently since I placed a request for extra 600 MB, my free internet usage of 1 GB (part of my plan) was removed and I only had 600 MB for the last month and that too the 600 MB was prorated from the 2nd to the 18th and I am now charged for all the extra usage. I was also told that since new pack is activated, I lose the 1 GB free usage and still have to pay the 525 plan amount and wil be charged 200 extra for the 600 MB pack that was activated. I asked the customer service executive to remove that pack right away and put me back on the 1 GB free as part of my plan and he said he could not take the request and can't help. This is complete cheating on part of Idea and I honestly never expected this from a company that boasts of a great pedigree. Please resolve my bill issue right away. I should only be charged my plan amount + the roaming charges + the 200 extra for the 600 MB pack. Also remove the extra pack added as I only needed it for the last month due to usage and put me back on my original plan that has the 1GB free usage. I also wanted Call conference activated and the customer service cannot handle it and I have to now run to the Idea showroom to handle it, which is completely nonsense if you think about it, I placed two requests for this already online and they have just been closed blindly without doing anything about it. Too many complaints already and hope all of them get resolved right away.