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Idea Cellular

Idea Cellular — Wrong bill generated

Address:Mumbai City, Maharashtra

Hello, Mobile no. [protected]. Nishant Davda I am being harrased by idea very much. It is my first month with idea and i have received false bill by idea in the very first month. Also i am receiving different information from different cust. Service agents. Noone is giving me correct info. Please help me out they are falsely charging me for 3g use. They are saying that i have used 3g in morning when i was sleeping and they are talking rudely. Its nt about me but its about many idea users who would be harrased. Hoping to get a proper resolution from consumer forum as i am asking to get the charges reversed for services whic i have not used. Thank you, Nishant davda
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Comments

Dear Customer,

We understand & regret the issue with your Idea mobile bill. We'll contact you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Contact me tomorrow at any time.
Reply
Tomorrow i.e. 21st august or on sat or sun at any time
Reply
Dear Customer,

As per your telecon with our customer service associate on 21st Aug 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

Our efforts in contacting you could not be established. Please share your suitable time for us to reach you and address your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Please call me now i am available
Reply
Please call me now
Reply

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