Idea Cellular — WRONG BILL SENT FOR THE PERIOD OF 05 FEB 2015 TO 22 FEB 2015

same happened with me...but Idea not solved my problem, very cheap mentality,

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges levied in your bill are correct towards STD plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

I'm using IGate99 Plan and I got 300Local/STD mins then how may it possible..??? First free mins should be deducted and I'm not using above 300 Mins and what about the 3G Rate cutter you activated for Rs 35 and If I got 350 free sms then how you charged for only 8 sms only. It should be deducted from my free 350sms quota.
Please reply to my questions and .Its my kind request again check the bill thoroughly .

Hi Idea Team
Please analize the itemised Bill and reply Why you charged for Feature Charges- 3G_Rate_Cutter_ACC_35 that is not used and activated by me and even i confirmed this that any other service is not activated before starting this postpaid no.
I agree for the SMS Charge of Rs 3. Its okay

And Again I want to Know why Idea charged for STD Calls if I got Free mins (pulses) of 300 Local or STD

Now Again Its a kind request to you, please waived off

1> Feature Charges- 3G_Rate_Cutter_ACC_35 -Rs 35

2> STD Calls - Cellular - Rs 89.74

3> Local Calls - Cellular -Rs 1.60
____________________________

Total Waived Off Amt - Rs 126.34
[protected][protected][protected]

And Mr Harish (Senior Customer Care Executive) deactivate my 3G Rate Cutter Pack on 23rd Feb 2015 .You have to promised that you're not going to Add any Charges for in the next bill.Because this service is closed now in next billing period. Idea may charge Rs 35 for this.

Here is the confirmation message -

"Dear Customer, Your request for Service Profile Change Order for 3G_Rate cutter [protected]@1p/26kb via C1-[protected] for Mobile No. [protected] has been processed successfully w.e.f 23/02/2015 9:45:31 PM. We value our association and look forward to servicing you."

Please waived off the amt of Rs 126.34 I want to use this number for a long period .

Regards,
Subrato Pal

After posting complaint to this site and email communication at last I got 2-3 calls from Idea Maharashtra Officers and they only waived off Rs 35/- for 3G Rate cutter ..They told me to pay the rest amt the difference seen in the next billing cycle.