[Resolved] Idea Cellular — wrong billing and stopping outgoing service

rajeev_mittal

Address:

Meerut, Uttar Pradesh

Sir I am using the idea no.-[protected] from past many years. I have received a message stating my bill of Rs.1544.I am using a plan of Rs.199 and my bill used to be in range of Rs.400. But this time it is including the GPRS charges which were free under the offer.The offer was that I bought a new samsung galaxy core and so I am getting 500 MB 3G data for 2 months for free.I received a message which stated this offer and so I activated the pack by calling on customer care and by confirming that it is a free offer, I activated it. Now after constant complaining there is no action been taken uptil now and my outgoing has also been blocked which has forced me to post a complain on this site. Please kindly resolve my problem at the earliest as I am facing huge problem due to this. The complaint ID's are: CI-[protected] (23June2014) CI-[protected] (10JULY2014) Regards RAJEEV MITTAL ([protected])

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has already been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular