[Resolved]  Idea Cellular — Wrong charges added in the last 6 months bill

Sir, First of all, i would like to say that IDEA really start sucking. The matter is, I am getting my monthly bill with additional charges for the last 6 months. I recharged my account with 150 Rs in November and i was being told that i will get Rs 50 deduction in my monthly bill for the next 6 months which really didn't happened. In fact my bill was coming with extra 40-50 Rs charges. When last month i came to know about this fraud, I made a complaint to the IDEA helpline which was taken with proper negligence. They generated the ticket and the very next day, I got a msg in which it was written, " the ticket got cancelled. However, we would generate a fresh ticket" but i didn't got any response from the team for the next 6-7 days. Then i tried to contact the team again but i was not able to contact them. I don't know what they did to my number. In the end, i called the team from my other no and again asked them to look into the matter. Now again this month i got my bill with extra charges and again the ticket got cancelled after the day i made the complaint. All these things really pissed me off. It has created me a lot of trouble and also wasted my time. I want the compensation for all this unethical activities done by IDEA to me. Hope to get the positive response from your side.
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We understand & regret the issue with your Idea mobile bill. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Here is my Idea mobile no. :- [protected]
You can see the discrepancy in the last 6 months bills of mine. You will see that in spite of having Roaming pack activated, i am still not getting the whole roaming charges reimbursed.
Dear Customer,

We wish to affirm that your concern has been acknowledged and your billing dispute has been already initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 28th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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