[Resolved]  Idea Cellular — Wrong charges on postpaid bill

Dear Idea,

This is complete forceful harassment from you.

Please refer my previous all complaints. I had immediately informed about wrong charges applicable to me. The Glamour world charges you applied wrongly.

Regarding Data charges - Please note due to high charges of data from Idea, I was suppose to port my number to other network. I had sent you request for MNP before 10th Jan. After that your Idea executive convince me to stay with Idea with changed plan of 349 which has unlimited data & so no data charges. I changed that plan of 349 which has 750mb 3G data free & then unlimited 2G data free.

I accepted the plan on 13th Jan. Next day on 14th Jan. I noticed that there is charges applied to me. Unbilled data in single day was Rs 749. I immediately called to Idea & asked why I am getting charged for data even if you have activated 349 unlimited data plan. Your Idea executive accepted your fault & updated that we forgot to activate unlimited data benefits to me & thats why I getting charged.

Your executive apologies & activated my unlimited data. I asked to make my unbilled data usage of Rs 749 to zero. Your Idea executive updated that - as this is unbilled amount we cant do anything however once your bill will get generated we will reduce the data charges applied & for same I have made a complain.

Please note I already have charged wrongly before & you dint entertained that time, Still I paid the payment keeping in mind the same thing will not happen again.

But this time this will not be accepted. I really don't have time for your nonsense things. Refer previous communications or the executives who knows this matter & please remove such wrong charges.

Such kind of poor customer service not looks good from aditya birla group.


Regards,
Akshay Gothankar
+[protected]