[Resolved] Idea Cellular — Wrong deduction from mobile no. [protected] | |||||
Dear Sir, I have recharged idea data pack of Rs. 25 on 14/11/2015 on my mobile no. [protected]. Against recharge I have got idea message as detailed below: "Special recharge activated, Debited Rs. -25.00 Credited Vol Mb 500 Final Vol Mb 500 Expiry Date 19/11/2015 00Hr PRP: Data Trial Pack expiry19/11/2015" and I am also getting daily SMS against end of data pack date which is: "Aapke account me bacha hua data 19-NOV-15 ko samapt ho jaayega.Expiry se pehle ise istemaal karein.Data bal jaane *125# par" Screenshots are attached of above SMS from idea. Now today 19/11/2015 they deducted Rs. 60 from my balance against use of Internet. For the complaint I have dialed Idea customer care no. 198. But the care executive told me that Data Pack is ended on 18/11/2015. Data Pack is for 5 days so it ended 18/11/2015. If end date was 18/11/2015 they simply inform that expiry date is 18/11/2015 why they daily sending SMS that expiry date is 19/11/2015. So it is therefore requested to you kindly arrange to revert my deducted balance and remain data balance and take a legal action against Idea Cellular for giving wrong information to the customer. Regards, Vishnu Kant Bhardwaj [protected] Agra Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular