[Resolved] Idea Cellular — Wrong deduction of amount by Idea

645

from Delhi, Delhi

Address:

New Delhi, Delhi

My Idea no. is [protected]. On 18.9.2014 an amount of Rs. 10/- has been deducted from my prepaid balance, I contact with your customer center on 198 at 21.42 hrs of 18.9.2014 he stated that there is a technical fault and it will take 4 hrs. to give me the reason to deduct the amount. Therefore I sent an e-mail on ccare.[protected]@idea.adityabirla.com at about 21.00 hrs of 18.9.2014 but no reply has been received. Today after again contact with customer center it was told to me that 3 SMS has been done from my mobile. At the time of checking the outbox it was found that 3 SMS were received in "inbox" of my mobile. There is no SMS in "outbox" or "draft". It is therefore requested that my amount may be refunded immediately.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 19, 2014

Updated by 645 JANTA KO ULLU MAT BANAO. JANTA SAB KUCHH JANTI HAI

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your concern. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

645

from Delhi, Delhi

Your reply is far away from the truth. I have made a representation to the appellate authority today, wherein I have clarified all the details. There is no SMS and outgoing calls in the record of my mobile. You have to refund my Rs. 12/- immediately.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular