Idea Cellular — Wrong Dialer Tone activated & reqest raised twice by CC Executive

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Madam, My self Vikram, On 19th July 2015 (Sunday) around 9 :30 am, i have called to Customer care (12345) for Dialer tone change on my name (Dialer Tone: Thanks for Calling Vikram). and She (Customer Care Executive) said " Sir Am taking the request for Dialer tone change, please hold on the line and she kept the call on mute. then call got disconnected. After 2 minutes, again i have called to customer care and i have asked the status of Dialer tone change request and He said (Customer Care executive) said, "Sir request has been not taken". I said Please take the request for Dialer tone change on my name (Dialer Tone: Thanks for Calling Vikram). and i have confirmed that dialer tone details (What will come). The problem is, after disconnecting the call, i have received 2 SMS stating that, "Dear Customer, your request for Vas Activation on Mob.No. [protected] has been processed successfully through Communication Id C1-[protected]" and second one is "Dear Customer, your request for Vas Activation on Mob.No. [protected] has been processed successfully through Communication Id C1-[protected]" But i have given the request only once. Moreover, The dialer tone which is activated is wrong. its coming like "Thanks for calling Vikram Nti Matti" My contact no:[protected]Postpaid) Then i got the mail today, asking that deactivate the Dialer tone and activate again & they given some long procedure for activation and the charges is for activating the dialer tone is Monthly rental 30/- & Song recording: Rs 15/recording & Browsing charges: 50 paisa/min and am trying to reach Nodel Officer of the Hyderabd, which is details mentioned in Idea Website, Officer Name – Pallavi Pawar Idea Cellular Limited, 3rd Floor, K.L.K. Estate, Fateh Maidan Road, Basheer Bagh, Hyderabad Contact No – +91 [protected] Email – grievance.[protected]@idea.adityabirla.com Contact No is not connecting and Mail is "Delivery has failed to these recipients or distribution lists"