[Resolved]  Idea Cellular — Wrong / Excess billing - [protected]

Address:

Panchkula, Haryana

I am having an Idea number [protected]. I was really shocked to know the amount of the bill for the month of Oct’14, the amount was abnormal i.e. Rs 2300.00 (Approx) as the usual bill which I get ranges between Rs.100.00 to Rs.150.00. This is to inform you that I have never used GPS / internet on my mobile (where this SIM is being used). It can be seen from the past bills that I rarely use this phone for any calling and never for internet. I have also never been charged for internet charges earlier. I fail to understand why I am being charged so heavily for the same. I think it is one of the aftermaths of your process of network upgrade from 2G to 3G. I also faced a lot of problems during the 2-3 months like non-receipt of bills, non-reversal of charges etc. I have logged complaint on your Toll free number lot of times but never received a proper resolution. Now I have received few calls from your recovery agent who offered a waiver of 60% of bill amount. But why should I pay even 40% when I have not used GPS/Internet. The said staff also even threatened me of legal notice.