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Idea Cellular

[Resolved]  Idea Cellular — wrong gprs charges

Address:Chennai, Tamil Nadu, 600095

Hi,

I am a new customer to Idea (my no. [protected]) and have received 2 bill till date. I have been enrolled in a plan where I was informed that I have 20GB data free for one billing cycle.
In the last 2 bills I was charged for GPRS with RS.500 plus amounts.

I am trying to reach your customer care on 12345 & 198 numbers but it seems all customer care executives are busy and the line is getting disconnected.
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Sep 15, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2018
Idea Cellular Customer Care's response Dear Customer,

As per recent communication, your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Neha
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Comments

Idea Cellular has contacted me and after hearing my complaint have informed me that I had dialed their service no. (1925) for internet services and pressed 1, which indicates that I need internet services, hence they are charging for my internet usage.
I informed them that I received an SMS from Idea asking me to do so, how am I to know that the message is not for a user like me who have the data package involved with my selected plan. This is actually the company taking advantage of the ignorance of the users. Only when I call, they are telling me that I was not supposed to select 1 after dialing 1925.
They and have taken my complaint, they are yet to provide me a resolution. Will update once I get the resolution, if I get one...
Reply
Idea Cellular Customer Care's response, Aug 11, 2018
Verified Support
Dear Customer,

As per recent communication, your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Neha

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