[Resolved] Idea Cellular — Wrong information in customers service

Sumit Dhibar

Address:

713358

It was 27/05/2016 I was called Idea customer service for asking some free offers . for idea to idea calling just for 10 pisa per minute . And Mis Rijia was in the call from Idea she offerd me to recharge of 17 .She told me that if i recharge 17 then all idea to idea calling cost 10 paisa per minute . and i have recharged 17 but the information was wrong it cost to high ... Please take action for those callers who gave wrong information to the customers...My Idea Connection Number is -- [protected]

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 29, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 30, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 30th May 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 03, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 2nd June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular