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Idea Cellular

[Resolved]  Idea Cellular — Wrong information message for data pack

Address:Jamnagar, Gujarat

I am dinesh kumar and [protected] is my mobile no. On 2 aug 14, i made a recharge of rs. 155/- for 2g data pack as per plan of 1gb with 28 days validity after confirmation idea care after dialing *121# followed. But after recharging i a message of 750mb with 21 days validitiy. On 29 aug 14, i made call to cus care but they replied thatplan have changed on 28 aug 14. Then i crossed checked with *121# and followed and same i found that it is againmessaged that 155/- data pack for 1 gb with a validity of 28 days. I same a snap of this message taken on 29 aug 14. Cus care not agree to lodge a complaint. Now i have to approach to court to file a petition in regards of this wrong information and oolo na bano".
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Aug 29, 2014
Updated by DINESH GARG DINU DEAR SIR/ MDAM, IT WAS ON 28 AUG 2014 FOR DATA PACK RECHARGE DATE NOT 02 AUG 14.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
sir/ madam, my complaint should be resolved by 01 sep 14 as a message passed to me by cus care. it is still exist without any remarks. i received a call from cus care idea, and they replied query can`t be resolved.this is just to cheat their customer care. by this form, it is not resolved then i have to file a petition to consumer court for cheating the people by passing wrong information to their customer within seven days. i have all the information relating to this rechage packs. this a case of harassring of their valuable customers in a democratic country.
Reply
Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the recharge benefit of Rs. 155/- has already been correctly updated for your Idea number, For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that your complaint for recharge has been resolved and benefit of the recharge has been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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