[Resolved]  Idea Cellular — wrong operator chosen while doing my postpaid number payment

Address:

Indore, Madhya Pradesh, 452006

I have done a wrong payment to idea whose transaction id is nx[protected]
Dated - 19 august 2017.
Which is done through phonepe.
And their customers care executive says their is no such payment done to idea how it possible.
And if i have selected wrong telecom operators idea should have done refund if their no such number registered on their company how they can accept payment money for it they should do refund immediately without any problems. But now the situation is that they refuse that their is no such transaction how it is possible???