[Resolved] Idea Cellular — wrong promised regarding offer

Sutherdha

from Hassan, Karnataka

Address:

535101

Hi, i have seen 398 offer (Unlimited calls and 1gb 4g/day for 84days) in idea app and recharged on 18th of this month. But i received benefit for 70 days only (I also attached snapshots for your verification). Immediately i called to customer care and asked for the reason and they said that wait for 24 hours and the benefit will be credited automatically. I have proof of customer care executive voice clipping also. On (20/10/2017) again called and now they said that the offer is only for 70 days. They will neglect this if i don't have any proofs. Definitely they (Idea) are punishable. So, i need compensation from idea because if i neglect this, they will cheat another one.

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Dec 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Idea Cellular Customer Care's response Dear Customer,

We would like to inform that, your concern is in progress. We shall get back to you at the earliest to share an update for the same.

Regards,
Lakshmi.