Aug 07, 2017
Updated by sambhaji ware I had send an Email to [protected]@idea.adityabirla.com regarding an recharge issue for another number. with minutes i received a call from [protected] saying that he was calling from Idea and read out all the details i have provided. he started asking me bank details to provide refund on which i was suspicious as i had made payment by cash. anyway he insisted on which i provided bank details, he even asked me an OTP on which i refused and cut the call. He called me from other number [protected] and again asked for the details which i refused on which he started to abuse me in marathi.
I tried to report this to
Idea customer care and they lived up their reputation by hanging up call as soon i was connected. I was lucky to get connected by 1.40pm next day. I explained my situation to the customer representative and he told me that mails are watched by fraudsters and i should post any information online. I told him that i have send an email to [protected]@idea.adityabirla.com and have not posted any thing on facebook or any other social media. however he was adamant. I felt stupid speaking to him when he asked me from which number i have send an email.
On this intellectual enlightenment i asked to speak with manager and finally i saw the GOD. As he said he was supervisor " just imagine a leader of stupids" he was repeating that no one from him team had called me and why they will call me and ask for bank details.
I told him brother look my issue is i send an email to [protected]@idea.adityabirla.com all i want to know is how come fraudster came to know my mail ID, Name mobile number in concern, recharge type and mode of payment and finally the recharge date.
How every he was too intelligent to understand simple querry so i asked him to speak with an manager on which he told me that he was the final authority and if i want i can write to [protected]@idea.adityabirla.com, My personal information is not secure with idea and the guy over phone (fraudster) was really abusive.
No wonder why idea is a loss making venture. Buy the way intellegent supervisor is called Akash Lutke please salute him on my behalf. (a very rare breed)
I have also send mail to other idea mail id however they dont care to reply.
Bye bye IDea for your service and Hello JIO
