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Idea Cellular

[Resolved]  Idea Cellular — wrong validity of plane given on the application. and wrong promise made by the idea customer executive.

Address:Gwalior, Madhya Pradesh, 474001

Sir, i recharged my number amount ₹549 by an application on 9/12/2017 at 10:33pm at that time it was showing 70 days validity. But when i got recharge successful message it was showing the validity of 28 days. I immediately call to the costumer care number 198 they told me that your plans validity will be increased after 28 days. Today my plan got expire and it didn't got renewed. I called to the costumer care executives today as well but they are not supporting me. My transaction i'd is in the picture. Please take action soon
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Jan 12, 2018
Complaint marked as Resolved 
I want to delete my complaint bcz I want to remove my number from complaint.
Idea Cellular customer support has been notified about the posted complaint.
Jan 12, 2018
Updated by Sahil Chhabria Sir, i recharged my number amount ₹549 by an application on 9/12/2017 at 10:33pm at that time it was showing 70 days validity. But when i got recharge successful message it was showing the validity of 28 days. I immediately call to the costumer care number 198 they told me that your plans validity will be increased after 28 days. Today my plan got expire and it didn't got renewed. I called to the costumer care executives today as well but they are not supporting me. My transaction i'd is in the picture. Please take action soon
Verified Support
Jan 13, 2018
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We're unable to fetch the details of the given recharge offer as per mentioned benefits. Hence, we request you to provide us the screenshot of the offer to assist you better.

Regards,
Lavina
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Idea Cellular Customer Care's response, Jan 27, 2018
Verified Support
Dear Customer,

We request you to share us the screenshot of the mentioned recharge offer to assist you further as there's such no offer available in your account.

Regards,
Lavina

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