[Resolved] Idea Cellular — Wrongly data charges charged rs. 444 on my [protected] postpaid bill

Sachin Magar

from Mumbai, Maharashtra

Address:

Jalna, Maharashtra, 431203

Respected sir,
I am writing your mail because i am user on idea postpaid number is [protected] my bill is 932.& data charges rs.444 (628. Mb) but my available data is 3.83 gb & validity is 19 june 2016 then i was used 628 mb before 19 june 2016 & my unbilled amt. Rs.444 included my bill rs.932.77 genereted on 6th of july 2016 & 3.23gbg data was expire bcs validity 19th june 2016 this my data expire charges rs.600 something my impacte because i used data that time my billed icluded charges rs.4 per mb but i was used 4g internet used only lte 4g n/w that time last screen shots not save me. I have already compliant at 7 july com. Id is
C1-[protected] & today's solve date but idea says me your correctly charged rs.444 in data usege your data used 3g n/w but i was not used data on 3g n/w i used data only 4g n/w that time. I am using lenovo k50a40 smartphone so idea customer executive saying me your 444 inr. Is not waiver so please humbling request you help me & waiver my rs.444 data charges & expire data 3.23 gb something rs.600 on my [protected] this postpaid number. & rs.600 my data expire validity i could not used my free data available 3.23gb but added my charges rs.4/per mb so this is my impact rs.600 & 444 total inr.1044 credited my account. Idea n/w is very cheater network & i am very disappointed idea servces.. I am attreched data available 3.83 gb & unbilled amt. 301 last image not save me rs.444 charges unbilled amt. & 628 mb used that time. So please kindly request you please credited my idea account rs.444 wrongly data charges & 3.23gb expire vality 19june 2016 i used data on 4g n/w that time but 4rs./per mb added my billed so i couldn't used data so expire my 3.23 gb data. So this is my total claim ammount is.444 + 600 = 1044 inr.

Regards,

Sachin magar
[protected]

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May 13, 2017

Complaint marked as Resolved

Verified Support

Jul 14, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 15, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 15th July 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Jul 16, 2016

Updated by Sachin Magar Today's idea executive calling me on [protected] & saying me your Rs.444 can't waiver because you could use data from 3g network But I am saying idea executive I had use data only 4G network so please waiver my 444 INR. Request you so call disconnected idea executive So I am very disappointed idea services...
So kindly request you please waiver my Bill Rs.444 on my [protected] mobile number..

Sachin Magar

Jul 16, 2016

Updated by Sachin Magar Idea 198 helpline I am calling today's and asked my above complaint id is c1-[protected] then executive name is(sandesh) saying me your data charges are correct nd reversal not possible but I am saying I had activate 1Gb 4g booster pack Rs.150 15 days validity nd my available data was 3.87Gb -628 mb =3.20 GB 4g data was laps validity expire I m using only 4g network But he says me your 1gb data pack only use 250 mb 2G/3g/4g nd remaining 750 mb only 4g n/w after I am saying him my total data 4gb available so 250×4 =1000mb 2g, 3g, 4g any mode but sandesh idea executive did not agree my talking so please help me and reversal my 444INR. i had already sent mail for idea network 2 times with attached my data proof but idea n/w are ignore my mail nd not responce me.
I am attaching my data available proof that time screen shots with this mail so please help me and reversal my 444.68 INR. on my [protected] this mobile number...

Jul 16, 2016

Updated by Sachin Magar I am attached my data available proof images on my [protected] this number nd active 1GB_FVP_15dyas_1rental plan that time but idea not agree my mail nd complaint is rejected I had already sent 2 time attached screen shots but did not help me..so please help me nd reversal my wrongly data charges INR.444.68 current month 6th July 2016

Sachin

Verified Support

Jul 18, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Jul 18, 2016

Updated by Sachin Magar please kindly request you reversal my wrongly data charges Rs.444.68 because my data available that time 3.23 GB laps idea network is very cheater network & I am very disappointed Idea Services please check now I had alredy sent my data evidence screen shots & if possible reversal My INR.444.68 wrongly data charges charged amount.

Sachin Magar