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Idea Cellular

[Resolved]  Idea Cellular — Wrongly deduction of data

Address:380026
Website:ideacellular.com

Respected Sir,

I have recharged 2GB 3G data for Rs. 279 on 24.03.2016, 9:58 a.m. from idea app. I have received 2GB data. When i have checked my balance data in evening 6:00 p.m.i have found that only 1400 MB pending in my data balance. I have found that company has deducted my 600 MB. I have checked my usage from my mobile application, i have found that i have used only 196 MB.

So company has wrongly deducted my data. For same subject i have raise a complaint in Idea. I have received a call from Idea on 26.03.2016. Customer executive said me that you have used data.

I have told them that i dont have these type o[censored]se but they said that you have used and we cant refund.

So humble request you that kindly look in to matter and solve it.

Thanks & Regards

Baldev Vaghela
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Sir,


My Mobile No. is [protected] for above mentioned complaint.


Requesting to you do needful.


Thanks & Regards

Baldev Vaghela
[protected].
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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