[Resolved]  Idea — Cheated by not giving Added extra talktime as specified in message by Idea 121

Dec 13, 2014

Updated by Bappa123 Sub: Again cheated by not getting benefit of mega offer recharge as instructed by customer care representative by using IVRS 121 in my idea number [protected]

Complaint Description:

I am very frustrating with the service of idea. I complain for non adding of extra benefit which is not added to main balance on 08.12.2014
with no 1-[protected]. Finally I got the benefit on 12.12.2014 on complaining the matter in social consumer forum. On 12.12.2014 at 07.17
pm I received a call from [protected] he inform me that problem is with the idea database sorry for the harassment. He also instructed me that in future It will never happen again. I asked him how I will get offer related information he advised me to call 121 and listen the Ivrs then
according to the offer you can recharge you will get the offer. He also advised me to mail [protected]@idea.adityabirla.com before complain in social forum. As per the advice I call 121 follow the instruction
1. skip Ivrs announcement about weekly completion activation : I do not press any key
2. In Ivrs announcement press 1 for talk time and special tariff offer : I press 1
3. In Ivrs announcement press 1 for special offer for me: I press 1
4. In Ivrs announcement press 3 for mega offer for me: I press 3

It clearly mentioned that mention on RS38 I will get 280 local minutes by press 3, again for confirmation repeated the process by pressing 6 as instructed in IVRS. But on 08.10 when I recharge with Rs 38 I got only 5min Idea to other and 5 min Idea to Idea. I call idea customer care but they refuses to take any complain for that after some again 198 is barred for me as previously complain 1-[protected] which is again arised. I totally helpless because this is the second time I am harassed again by not giving the recharge benefited which is mentioned by 121 as customer care is already mentioned me to get the special offer I have to call 121. I do the same but again the same problem I am cheated again. I want to use the offer given by idea but how will be I recharge if I am not getting the recharge benefit. Mr. Saurabh Srivastav sir of appellate authority please take some initiative andlook after this matter and also make a serious note on that this is a serious harassment in terms and norms of idea to giving service to consumer. Every time idea cannot blaim it as database problem. You can also listen the conversation of [protected] with me on 12.12.2014 at 07.17 pm, you will get the evidence. If the 198 is barred how can complain for the same. Please initiate the 280 local minutes in my number [protected] as promised or refund the amount. My alternate number is [protected]