[Resolved] Idea — Data recharge unsuccessful, money deducted from bank

V.M. Manish

from Hyderabad, Telangana

Address:

560092

I did my recharge of rs 251 on my idea number [protected] through the idea website at 9:45 am on 26th may. My money got deducted from state bank of india account but no recharge is done. My transaction reference no is ig0cbcdpf3. I used internet banking to pay my recharge amount. I would like to get my recharge done instead of money. So please get my recharge done. Also the given number is on roaming so i can't access it so you can contact me on [protected] or email me at vm. [protected]@yahoo.com for any further communication

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 26, 2016

Idea Cellular Customer Care's response Dear Customer,

We sincerely regret the inconvenience. We will revert with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 26, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular