[Resolved]  Idea — IDEA 3G net setter not working but Bill generated due to their system constrain

Address:

Durg, Chhattisgarh

IDEA 3G net setter not working but Bill generated due to their system constrain We have taken a 3G net setter from idea with No [protected] for M/s NSPCL, Bhilai. Although it is 3G connectivity, services remain very poor so far as coverage and speed is concerned. We have not received any hard copy and soft copy of the bill so far. However, we were making payment after visiting the idea counter at Bhilai. In the month of October 2013 the net setter was taken outside Chhattisgarh and within 1 hour o[censored]se it got disconnected, since then it is not in use. Recently we are getting a call from idea office demanding us to make of payment of around Rs. 7800/- immediately to idea. On being explained they informed that reason for such astronomical bill is use it outside Chhattisgarh. But they could not explain even it is outside Chhattisgarh then how such bill can accumulate with such small use. They informed that once the bill has been made we have to pay it otherwise they will initiate action against us. We also asked them what the credit limit was. After lot of hesitation they informed it is Rs. 1200/-. Then how the bill amount can exceed that and also we informed that even though bill is wrong, we shall be paying Rs. 1200/- immediately on correction of bill. In turn they informed that bill can at best be reduced to Rs. 6200/-. They also explained that because of their system constrain, they are not able to restrict it to credit limit properly. On the one hand, they are not able to provide any service be it speed or billing with transparency, is concerned on the other hand they are harassing the customer by raising false bill without any cognizance to credit limit. Once again we are ready to pay only up to our credit limit Rs. 1200/. An action against idea may be initiated to harassing the customer. A. Sarkar Addl. G M (F&A) NTPC SAIL POWER COMPANY PVT. LTD. Mobile No. [protected] : Phone No. : [protected],