[Resolved]  Idea — Idea - Again Cheated by not giving Added extra benefit as specified by Idea 121 and customer care

Address:

Paschim Medinipur, West Bengal

Previous complain On 08.12.2014 on my Idea number [protected] at 04.34 pm and 04.38 pm I received two message from Idea 121 that on recharge of RS 14 you wil get Rs18 the offer is valid for today only. I recharge two times because I got two messages. But extra benefit is not added I only got Rs 11.06 so I called customer care according to that they received my complain with complain number 1-[protected] which should be resolved by 10.12.2014 02.00pm but extra benefit still not added. I call them again on 2.15pm but they are saying a new story that on 08.12.2014 on your number there is no such offer. Which shock me a lot because I received a message due to which I recharge for same. On 09.12.2014 5.50pm again I received same offer message but this time I do not recharge. This is not a matter of just Rs 14 but this is serious misconduct by idea. I have the message for the evidence but now they are denying to give the added amount but this may be idea technical problem but why consumer is the sufferer so I got that offer message and as received message I recharge for the same. They are also given me fake number [protected] which is there nearest idea touch point where I have to go show the message which I have received but that number is also switched off and also no idea touch point at Kharagpur, Paschim Medinipur. Kharagpur have such big city which have IIT like institution and at that not a single idea touch point or idea store is situated which is unbeliveable I am to lucky if accidently my idea sim got damaged I have to got kolkata or 40km to got and new idea sim. I want my added amount because they are cheated me by sending juicy offer and after recharging they are denying Please help to get the added amount and in future no such misconduct should be tolerate. alternate number [protected] This complain is resolved by very frustrating experience with customer care in which it is total fault of idea end they are admitted that this is fault by there end during this conversation with the [protected] idea representative at 07:17 pm have refund the amount. As per him the problem is resolved and never repeated in future. When I ask him in future how will I know my special or mega offer. He replied me that I have call 121 and then listen the recharge option then I have to recharge for that amount. Same problem arised again: On 12.12.2014 at 08.10 pm I recharge with Rs 38 to get 280 local mins for 30 days on my Idea number [protected] . I call 121 then select then I 1. Skip the promotional offer of activation of weeky challenge then in ivrs its announces press 1 for select talktime or special tariff offer, I pressed 1 then in ivrs its announces press 1 for to know my special offer, so I pressed 1 then in ivrs its announces press 3 for to know my mega offer, so I pressed 3 by pressing 3 ivrs clearly announces that on Rs 38 I will get 280 local min I listen it multiple time and the same offer is announcing in ivrs everytime by pressing 6 repetedly and carefully. so I am confirmed that on recharging I will get 280 local minutes on rechage of Rs38 as adviced by idea customer care but I only get 5 min Idea to Idea and 5 min idea to other. I totally shocked again I am cheated, I called multiple time to Idea care at 198 for that they are refuses to take any complain because I have no such offer as they replied in previous complain 1-[protected] and they again barred my number to call 198 as previuosly complain 1-[protected]. This is a serious miscounduct because Idea representative call me from number [protected] at 07.17pm and promise me no such issue will be arised in future and he instructed me to call 121 to get the best offer for me. I do the same as instructed by again the same harassment have to faced by me and such iditotic response form customer care. If Idea record every call at customer care they listen the call with [protected] with me and get the evidence. How can I use idea if in every offer they promises but after recharge they refuses to give the benefit. Please forum help me get the right benefit as early as possible. I want to use the service but operator service is pathtic. alternate number [protected]