[Resolved] Idea — idea juice up service

Ravindra_Chaturvedi

from Pilani, Rajasthan

Address:

Jhunjhunu, Rajasthan, 333031

I had not activated any service from Idea, but suddenly yesterday (Wed 2nd August 2017) a message comes to me from 54300 that the juice up service has been activated.
And Rs 115 has been charged from my account, ant it will renew itself every 23 days charging the same amount.
When this happened there were only 118 Rs in my account, and suddenly my balance dropped to ~Rs 3.

This is very indecent behavior on part of the company. I want my money refunded back to my account and this service immediately deactivated.
And I want to ensure that such indecency doesn't ever happen again.

Please Refund the money back.

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Aug 3, 2017

Complaint marked as Resolved

I called 198 and talked to the person there. I described him my situation and after validating what I had said, he asked me to wait for a while. After a LONG time, he said your request is approved and your balance Rs 115 is refunded back to your account. I checked and it was refunded. Also he deactivated the service from my number. The call took time and needs tranquility and patience to hold on.

Idea Cellular customer support has been notified about the posted complaint.