[Resolved] Idea — Idea netsetter is not working

dmchitra

from Chennai, Tamil Nadu

Address:

600130

Idea netsetter is not working
I am using idea netsetter 4 G wifi around 5 months. From this month, the internet speed is not even match in 2G speed.

Idea dont even have a customer care number for post paid. outgoing calls are barred in idea postpaid number. then how can a customer can contact their service.

i dont want to continue the idea net setter postpaid service. i have to disconnect the post paid account.

my idea number: [protected]
my contact number:[protected]
kindly do the needful. no customer service is available. really frustrated

Was this information helpful?

No (0)

Yes (0)

Oct 23, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Yogesh

Verified Support

Sep 12, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 12th Sept 2016, we wish to affirm that your concern has been acknowledged and complaint for GPRS speed issue has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Verified Support

Sep 17, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor