[Resolved] Idea — International Roaming Pack 599 issue

Saravanan Mahalingam

from Delhi, Delhi

Address:	560045
Website:	care.ideacellular.com/wps/portal/account/account-login

Hi,

This is regarding my August 2016 mobile bill (a/c no.[protected].
Bill number [protected].

I have been travelled to UK between 18th of July to 22nd July 2016. Before that i have activated the IR request Rs. 148/- and Roaming pack 599.

where the IDEA representative communicated that for International Out going calls Rs. 15/- per minute and incoming Rs. 15 /- per minute for the roaming pack 599 with 10 days validity and it was activated on the same day (17 July 2016). But the bill charged for the month of August 2016 not been charged under the roaming pack.

This is ridiculous, my bill payment showing Rs. 6013.08/-. I won't agree with this.

Please correct the bill amount as per the international roaming pack call rates. Please let me know when this get resolved.

Below screen shot of my bill payment with different variation of charges. This is not acceptable.

+2 photos

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May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2016

Idea Cellular Customer Care's response Dear Customer,

We sincerely regret issue with your Idea mobile bill. We'll check this and try to resolve asap. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 04, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Aug 11, 2016

Updated by Saravanan Mahalingam This issue is not resolved.

Verified Support

Aug 13, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate. We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Aug 16, 2016

Updated by Saravanan Mahalingam I am really disappointed with your response. I will dis continue my relation with idea. Thanks.