Idea — Internet speed is not good

Address:Lucknow, Uttar Pradesh

My name is Nagendra singh. My mobile number is [protected]. Today i had recharged with rs 249. I got 3gb internet. When i start downloading it gives only 10kb/s speed. I mean how slow is this. When i had recharge of 51 and i got speed of 500kb/s speed. And now its only 10kb/s. Kindly do the hopeful and neeful on this. Thanking you.
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 12th May 2015, we wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Hi,
I was user of idea number [protected] and have logged several request/complaints regarding Internet speed.
Answers you might be getting from idea representative would be something like
- Sorry for inconvenience we will fix it shortly
- We are working on your area and will provide 3G services their soon.
- Actually we provide 2G services which is better than 3G from other service provider
Then believe me you will convince yourself that you are lucky enough that you can browse Internet on idea till the time you switch to other service provider.
Not So happy customer
Shiv
Dear Customer,

As per your telecon with our customer service associate on 15th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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