[Resolved]  Idea — Laps my 247 rs 2g data on recharge of 3g 148 rs

Address:	Pauri Garhwal, Uttarakhand, 246174
Website:	Idea

I recharge with 247rs 2g (2gb) plan of idea for month, and over it i did recharge of 148rs 3g (600mb) plan on same number for some work which can complete only in high speed. After i used my 3g data, it consumed my main balance. I was shocked. I make call to costumer care for it, then he said you have 2g balance 1500mb remaining, which was lie, he want just end his head ace. I am using idea from long time and i know well we can check balance by *125# for both 2g/3g, so i feel he saying lie. He was talking very nervously. I said to him that i will call again if it will not 1500mb in my account, and he said ok. And he consume my more balance in keep hold phone during the check my problem. I did not find any data in my account ater check. I made another call and now new customer care recieved my call, he said your balance data is zero, your 2g data laps due to 3g recharge. Again i was shocked. There is not any pre and post information about this deduction and neither it has meaning. (Note: idea do not give high speed on 2g plan, it take different price for 2g plan and 3g plan, and in such they can deduct what ever they want,). I said him i was not know this policy, and neither you gave warning or notification on retailer or in process of recharge. I also do recharge in other operator but they keep different plan together. He was also confuse and he asked to me to transfer my call to a senior. I said okay. Firstly she (His senior) said we have such policy and we can not do any think in this. When i feel her that she is for help me not for to say to make correct company faults. Then she convinced and make a complain from me. And give me the date of 23/08/2016, and complain number 47595 and time 3pm. I also said i will get back my data (247 rp data was not used and it worth much for a student) but for making my complain your company did consume my two 20 rupees recharge, who will pay for it. She said company will do it, if they found it right, but she can not do it personally. She was looking agree with my complain, and i feel i will get it back on 23 aug. But today i receive call from [protected] at 2:50pm, he said he is mahesh regarding for my complain and your data was laps and they can not do anything, and also said to ask any other complain? What is suck is this? I asked him that without company notification how could a costumer know about it, and how you helping me. He said that, hence you will not recharge over a plan.
What a nice justice from the company, his reply make me mentally harsh.
If i am right, then i want there should be double or more penalty on company and if may possible on that person too, because every one is not literate in the country, and few do complain. So such companies and person do what ever they want.
I wish my county will help me over it.
My idea number [protected]