[Resolved]  Idea Money — idea money wallet

I have received sms that my account is going to deactivate and i should use my money within 3 days.
Guess what? I am unable to use my money with some error. I am trying this since last 2 days. Customer service is worst. They have no idea about what they were talking. I spoke with vrushali about this. She sent me mpin which din't help to resolve the problem second operator was pathetic. She din't even listed what i am saying to her and disconnect my call.

There is no provision to activate your account again. Sorry, but very poor experience.

I want your manager to look into it immidietely and fix my problem.
I am not free to call you again and again for my money.
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Feb 7, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As checked, your account is active with us for the given number that is [protected]. However, for Idea Money related queries and complaint you can contact us on 55400 / [protected] / [protected] toll free numbers.

Regards,
Lavina
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