[Resolved] Idea Money — made 3 purchases using my debit card.

Medhi

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam

A group of frauds made purchase from your site using mob no. [protected] today 3 times using my sbi debit card details each time for an amount of rs4999 from 12.48 pm to 1.08pm. Last 4 digits of my debit card is 7598.
Kindly cancel the 3 orders and refund my money back.
The transaction nos. Are[protected],[protected],[protected].
They impersonated as sbi employees and cheated me.
Please cancel the orders immediately and refund my money back to my a/c no.
Thanks and regards.

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Nov 27, 2017

Complaint marked as Resolved

My complaint is marked as RESOLVED. But surprisingly no one from Ideamoney has yet contacted me nor have reimbursed my money. On my query to customer care, they informed that my complaint was given to a private party for investigation. But i do not understand why the complaint is marked as RESOLVED. Under the circumstances, it seems the theft is the inside work of the company itself otherwise they would take the case sincerely and reimburse my money by this time as i made the complaint immediately after the theft. H K Medhi

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry to hear this. We request to contact [protected], [protected] for Idea Money services and complaints if any. We suggest to take the help of legal authorities. Kindly file a FIR against the same.

Regards,
Lakshmi.

Nov 13, 2017

Updated by Medhi I requested to cancel the 3 orders against the 3 transaction nos. and refund the money back to the account. That would be the easiest to get back my money.
I hope this would be done and save my money
Thanks
H K Medhi

Nov 18, 2017

Updated by Medhi My complaint is not resolved yet.
As i reported the theft immediately with facts and figure, it would be an honest practice for Ideamoney not to execute the subject orders rather cancel them and refund the money back to the respective a/cs.
Since that is not done yet, it would sadly be construed as support of the Ideamoney to the miscreants.
Thanks
H K Medhi

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. We request to contact [protected], [protected] for Idea Money services and complaints if any. We suggest to take the help of legal authorities. Kindly file a FIR against the same.

Regards,
Neha