[Resolved] Idea Money — money got debited from my account and not refunded back

sivakp

from Bengaluru, Karnataka

Website:

www.onlinesbi.com

I got a call and inr 4999/- got deducted from my account twice, the bank statement shows as othpg[protected] idea money and othpg[protected] idea money. The amount is not refunded back. Please let me know how this happend and try to solve my problem. I called that particular number and asked them to revert the money as it was debited two times from my account which was having on sbi but action was not taken till now

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Jan 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone. Also, requesting you to contact on [protected], [protected] for Idea money service or complaints if any.

Regards,
Lavina

Nov 28, 2017

Updated by sivakp Dear Sir/Madam,
As per my bank records the amount was deducted and transferred to Idea money wide othpg[protected] idea money and othpg[protected] nos. Please check in your records weather the amount was credited to Idea MONEY or not.
with regards
spkrothapalli

Nov 29, 2017

Updated by sivakp ear Sir/Madam,
As per my bank records the amount was deducted and transferred to Idea money wide othpg[protected] idea money MUNBAIand othpg[protected] nos. Please check in your records weather the amount was credited to Idea MONEY or not.
with regards
spkrothapall

Dec 01, 2017

Updated by sivakp I dint got any reply from your side weather the amount was credited to IDEA MONEY munbai or not . As per my bank records it was credited to IDEA MONEY munbai. waiting for you reply.
with regards
SPKROTHAPALLI

Dec 07, 2017

Updated by sivakp ar Sir/Madam,
As per my bank records the amount was deducted and transferred to Idea money wide othpg[protected] idea money MUNBAIand othpg[protected] nos. Please check in your records weather the amount was credited to Idea MONEY or not.I dint got any reply from your side weather the amount was credited to IDEA MONEY munbai or not . As per my bank records it was credited to IDEA MONEY munbai. waiting for you reply.
with regards
sivaprasad krothapalli

Dec 12, 2017

Updated by sivakp Dear Sir/Madam,
As per my bank records the amount was deducted and transferred to Idea money wide othpg[protected] idea money MUNBAIand othpg[protected] nos. Please check in your records weather the amount was credited to Idea MONEY or not.I dint got any reply from your side weather the amount was credited to IDEA MONEY munbai or not . As per my bank records it was credited to IDEA MONEY munbai. waiting for you reply.
with regards
sivaprasad krothapalli

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Comments

sivakp

from Bengaluru, Karnataka

Dear Sir/Madam,
As per my bank records the amount was deducted and transferred to Idea money wide othpg[protected] idea money and othpg[protected] nos. Please check in your records weather the amount was credited to Idea MONEY or not.
with regards
spkrothapalli

Idea Cellular Customer Care's response, Jan 3, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We'll forward the required details to the concerned team if required. Also, we request you to contact on 18002092265 / 18002700400 for Idea money service or complaints if any.

Regards,
Lavina