[Resolved] Idea Network — Fake plan sold by Idea

vikaskmr

from Delhi, Delhi

Address:

New Delhi, Delhi

Hello, My name is Vikas Kumar # [protected], 3 months back i took an IDEA postpaid connection sold by IDEA executive as an free of cost number calling on one idea. later on i received an mob bill for August month which has been charged for that free number calling. After i called customer care and gave an complaint and also asked detail billed and customer care treated in an harsh manner. and now idea executive deny to any updation about my free number calling.. Please help me out Thanks in advance Vikas Kumar +91 [protected]

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Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

vikaskmr

from Delhi, Delhi

I want my plan back as you sold me that when i was purchase it..

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 19th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular