[Resolved]  Idea Postpaid Mobile — Postpaid connection [protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh

I got two postpaid connection of Idea [protected] and [protected] of Delhi circle. The firstone one will bill plan of 399 and second one with bill plan of 899. I went to my home town and while in the roaming my mobile no [protected] got disconnected without sending any message/call or any information from service provider. After reaching noida i called customer care and asked for reason of disconnection. They told me to pay INR 1200/- to make active [protected] while i paid INR 1250/-. Still my connection did not activate, After a few day i got bill with INR 1957/- out of that already i paid INR 1250/-. Again i called customer care to active my mobile as my credit limit sanction by idea was INR 800/-. While they told it will be active in a day. After 10 days also mobile did not activate and after a few day again i called customer care and asked reason of disconnection. They told me to pay INR 1361.08 and also clarified that they are closing my connnection. I asked the reason of closing my connection unilaterally while customer care replied that its their company policy. Today i got a call from mob no [protected] and told that he is the inspector incharge from a police station and told me to speak to phone no [protected] as Mr. Sabharwal and he is a renowned advocate at delhi. I got doubt and traced the number at true caller and got to know that first number is comming as advocate and second number as Mr. Prashant Kohli. I called at mobile number [protected] to speak to Mr. Prashant and told that i am at Hyderabad now and explained whole issue. First of all he told that he is Mr. Sabharwal and Mr. Prashant his assistant and used slang language and further told to pay bill in 30 min (INR 1361.08). Now i have already paid INR 1381.08 at idea website for Mobile number [protected] (Ref no MHCC[protected]). Further now, i want to close my another idea connection number [protected]. I dont want to receive any call from Idea or Mr Prashant Kohli ([protected])/Mr. Sabharwal or his friend as both lied and used slang language. I request idea to take care as their payment already been made, i should not receive any call from anyone, failing that i will be forced to go to consumer court. Idea Customer care: Plz close my another number [protected] asap. and let me know how much i need to pay to close the connection. Regards Mr. Shridhara Mishra