Idea Prepaid — Illegal balance deduction

Address:

Vadodara, Gujarat

I had activated Monthly SMS pack on date 01.06.2014,
At that time there was one message from idea which was telling me for auto-renewal of the scheme.
According to that message if I reply 'y' then plan will be auto renewed after a month.
I pressed yes.
Then I realize I don't require renewing the plan.
So I called idea customer care and requested the information for how to stop auto renewal of the plan, the person from idea replied that this auto renewal scheme will be activated only if you press 'y' after a month when you are asked to renew the scheme.
I confirmed thrice for the same that only after a month, if I reply with 'y', then only it will be renewed.
Then on 30.06.2014 I called once again to reconfirm the same, the person from idea told me the same.
On early morning of 02.07.2014 plan was auto renewed without my message of 'y'.
I really shocked how it can happen.
And this time I also called customer care, Supervisor didn't reply properly. She talked rudely. She told me use the plan its in benefit for you.
Then she told me to call after 2 hours. Then again she told me that you have sent message that's why you are charged but really I didn't. And she refused to register a complaint.
You can check all records of my phone and recording on idea side.


This creates a lot of waste of my time as well as money and peace of mind.
These companies are looting citizens of India.

I have more than 100% faith in Indian consumer forum.
Please do the needful and lodge my complain and create a sample to all these companies so that they cannot loot citizens of India illegally.

Thank you very much in anticipation.
Best Regards
Rakesh Dhedhi
+91 [protected]