[Resolved] Idea — Unauthorised Charges after number was ported | |||||
I had postpaid connection with Idea Cellular with number +91 [protected]. I Paid my postpaid bill and converted my same number to prepaid. To which i fulfilled all their necessary steps. I was given a new sim card and told that it will be activated in next 48 hours. I waited, but the sim did not get activated. I didn't bother to go to idea store to activate the number as it was not that important to me. After around 2 to 3 months, idea calls me and tells me to pay my pending bill. I had not used the phone, rather the sim was not active, how do they have a bill pending? Above that, today i received a call from some number +91 [protected] and being told that a warrant has been issued against my name and i will have to pay a penalty of Rs 25000/- and also might get behind the bars. They talked to me in very rough manner and also been pressurising me to pay the amount where as i am not liable to pay. Rather i should ask for a compensation for such mental torture They(Idea) also have my call recording when i had applied for converting from postpaid to prepaid. Also they had confirmed details and gave a confirmation that it will be ported. I request you to look into the matter and sort it. Thank you Tejas Shah Was this information helpful? | |||||
May 13, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 13, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience. Your contact details are with us and we will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 14, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 14th Aug 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 20, 2016 Idea Cellular Customer Care's response Hi Tejas, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
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