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Idea Cellular

[Resolved]  Idea — Without my permission sms alert activate is idea

Address:Durg, Chhattisgarh

Dear sir, i mithlesh choubey talk to your customer care Representative is yesterday (call on no-12345) for some knowledge of tariff plan on 3g data pack. he suggested to talk to no-12112 and i call to this number and than call time he suggested to press 01 no key. however i selected to 01no key button. than suddenly active on my sms monthly active plan on my main balance in deducted in rs 96 (date 07/08/15 time 10.04pm) so i am not happy this type miss guidelines my idea no is prepaid and sim no-[protected]. so kindly requested to stop my sms plan and return to my balance and added to my main account. Thanks&Regards, M.choubey,
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 8th Aug 2015, we wish to inform you that the matter is currently being followed up and we will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that your complaint for GPRS has been resolved and appropriate adjustment has been passed to your Idea account. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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