[Resolved]  Idea — Wrong Plan and Billing Issue, Unprofessional Behaviour

Address:

Chennai, Tamil Nadu, 600075

Hi this is Sainath from Chennai. This is complaint which I hope will be addressed not just for my benifit but prevent other consumers from being a victim to the fraudulent services by Idea. I was approached by Mr. Michael, Cathy Enterprises, Keelkatalai, claimed to be an authorised dealer as listed in Sulekha.com. They tricked me into buying a 4G LTE smartWiFi hub with the following Plan.
4G unlimited, 950/m
4 month advance of Rs.3300.

Mr.Michael took the money the very day he gave the device. But the activation was done a few days later. I intercedes with the Idea agents and the dealer for the detailed plan and the billing information and I was informed I will receive it all through email .

Upon confirming the plan through the dealer and the various Idea agents who called for feedback they confirmed the same plan.

But after one month o[censored]sage my connection is barred stating i never paid the bill. Upon probing I was shocked to find out the dealer cheated and paid only 2300 and the billing team did not even update after one month and the actual plan is

4G 20GB, 950/m post FUP unlimited 2G

My sister a cancer victim who tried to resolve this, has been bullied by Mr.Michael and the Idea agents in Chennai without giving her a proper response.

It's our hard earned money, when we wanted a refund post deducting the usage for one month and cancel the plan as well they said they cannot do it. They need time to update the billing information then they will think of refunding the money which may take 45 days or more. We have all the conversations recorded.

This complaint is not just for us. On behalf of all the citizens of India,

1. Unauthorised dealers should be taken off the list
2. Idea services in Chennai must first learn to be professional and resolve issues on time
3. Any Consumer service support should have strict guidelines for resolution of respective issues

I want justice for my sister. She is a proud fighter surving cancer and she has been broken down emotionally by the Idea services and it has taken a toll on her health.

It's her wish for every Consumer

1. to have the right service and value for money
2. Services providers and dealer should be under check for QOS.

We want our refund and cancel the plan so that we can afford a new connection from a good service provider. We want this Issue resolved asap and strict action taken against

1. Mr.Michael, Cathy enterprises, Keelkatalai. PH:[protected] . Kindly check Sulekha.com for reviews of this dealer to confirm my allegations against him

2. Idea WiFi services Chennai.

For any queries, I am willing to Cooperate for the betterment of Chennai and to prevent other people from falling a prey to such unethical service providers.

Thanks in advance for taking these concerns from fellow citizens and resolving them, thriving to move India ahead without a glitch. Proud to be an Indian.

Sainath S
PH: (+91)[protected]
(+91)[protected]