[Resolved]  Ideal Enterprises — False Information Regarding Current Account

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam I am Mrs.Baishakhi Banerjee owner of IDEAL ENTERPRISES and My account no is [protected] My Company account with HDFC BANK LTD holding no-23 Road no-2 Kagal Nagar sonari Jamshedpur-831011 and Brn code is 4208 pdt 200 now thing we had opened our Bank account on 15/04/2015 with 10000+1000 as per Bank official said after account open when Transaction start bank official including Branch Manager told me that he will convert my account from Normal to classic account and whatever charges had been deducted from my account it will be revised to your account and it has reverses also but today, 20/08/2015 again when I checked my account again so many charges has been deducted so I decide to go Home branch and I asked to Cashier Mr.Ravi das what happened again bank is start charging me if your bank has favor me for waive off facility and converted my account into classic account than why you are charging and neither you had gave me any kind of doc where it is written that my account has been converted into classic and on 27th of july 2015 when I discussed with your Branch manager for my account he gave assurance that you will get official doc from HDFC BANK LTD that your account all feature has be changed and it is converted into classic account afterwards I left bank because bank manager him self he said me that I will revised your all charges before 4th of augest and it has done and before 10th of august you will receive your classic account official letter will come from H.O. but when today I had been to Bank for depositing 90000 thousands cash same time i asked him again that if I deposit 90000 now again your Bank may charge me right so he start arguing and saying me that you donot understand how bank charges so I asked than please tell me because you had revised some money before also and if you are saying now that bank can deducted charges like IMPS and NEFT that means you are hiding some charges from customer and try make us fool not clearing your account concept as per my knowledge I had signed Application form along with customer undertaking for account opening a current account form and infront of me your employ mr.Niranjan kumar has signed Bank officer declaration that means I aware about all charges than how come Bank manager Mr.Joy Basu can tell me that I am not aware off all charges I think from my side I am not blaming Bank directly because as per account I know that if I donot maintain my account than bank will charge me, Bank will charge me against my ATM card and chq book also but question is how come Bank manager Mr.Joy Basu can tell me that you dont understand any thing Bank if you want to close your account you can, Sir I had seen his face which was clearing saying that he is totally frustrated to give me direct answer because all question what I raised it was directly impact on his designation so called Branch Manager he was just thinking that when I will leave branch because whatever assurance he gave us it was totally false noting else actually he had not promised me such think that which was not in his hand Bolta hai ne ki khali Goli dena anyway thing is that why I am written such big letter ? but this letter can help you to increase your customer knowledge because if branch Manager him self he is saying for closing the bank account because of frustration that means its very bad signed for Reputed financial institution I hope any body will be in your bank who listen customer clear voice I will wait for response if I donot get that I will inform to RBI Grievance and Result will come. Thanks and Regards Mrs.Bashakhi Banerjee and Mr.Sidhartha Banerjee