[Resolved] IFB — 7 kg digital front load washing machine

ushasree akilla

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

compplaint no 14911431 dated 13/2/2015 Customer ID 835169. 7 kg digital washing machine not working since 13/2/2015. I made several calls to [protected] comes engaged all time), [protected], [protected], [protected], [protected], 42300040, [protected]. spoke to m/s kishore, gauri shankar, john, swati, sampat. spare not available, we will attend today, are the answers from different people. drain hose damaged by IFB service people not changed for over 2 years I paid about 5000 Rs for AMC and do not get service in time. my contact no is [protected]

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2015

IFB Industries Customer Care's response Dear Ushasree,

We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .

IFB Team

Verified Support

Mar 01, 2015

IFB Industries Customer Care's response Dear Ushasree,

This is to inform you that our service technician visited and has confirmed that your washing machine is in perfect working condition. However, as informed to you we can replace the new drain pump which is adjustable. So kindly let us know when you want us to replace the new drain pump.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.