[Resolved] IFB Appliances — Irresponsible customer service from IFB

sun61rac

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Date 8th June 2015. Time 6.35 pm Client No, [protected] Subject call upon the IFB service centre of Mumbai ( Santa Cruz) to complain them that their authorized service vendor (Solution Services, Malad)is not attending to the repeat call, which has been technically mesh up at the initial visit. But the IFB personal was not ready to hear me, rather told me to contact the authorized vendor and banged the phone. Tried to call them again, no one picked up. This what a international brand behaves with their customer. I really felt bad. That particular gentleman could have taken my complain & recalled Solution Services to take the matter fast. BUT NO. I need an explanation what is this number [protected] stands for. Solution Services Invoice No. 3155 dated 15.05.2015 for replacing two pipes & drain moter. The bill value was Rs.5500/- & plus Rs.450 their service charge but no bill. After replacement the machine has stopped functioning properly, hence repeat call to Solution Service, but no proper response. Hence call IFB, but banged on face ...

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2015

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your
contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along
with your contact details and we will help resolve your issue.

IFB Team

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Comments

sun61rac

from Mumbai, Maharashtra

Thanks IFB Team

You can call me at [protected] ( Mumbai ) .

Regards & looking forward.

Sunder Raj

sun61rac

from Mumbai, Maharashtra

I had registered with code number 11127109.
Your person came yesterday and inspected & I had also signed a 2 year AMC.
When Your person inspected and was surprised that I had been fooled by Ms Solution Services, plot no.9. motiram wadi, orlem church, Marve road, malad (w) email. [protected]@gmail.com
Contact Number[protected], Mr Rahul [protected], [protected]

Mr Rahul has charged Rs.3550/- for the drain pump / motor which happens to be Rs.625 only
He changed two pipes charging 1950 for both which actually is not more than Rs.400.
For above, he has produced bill worth Rs.5500 which i had paid.
Further he charges Rs 450/- as visiting charge & for cleaning Rs 650/-
I am dubbed by Rs. 5000/- aprox by this fake company & IFB were the team to direct this party to my house.

I want to get this amount back, when i discussed thru your CS number, they only said SORRY.
I want you to take this matter to our upper management & see that my money is refunded.

[email protected]

from Mumbai, Maharashtra

I had registered a complaint on your company (IFB toll free number) regarding a problem on my refrigerator. One of your person named Jubeer ([protected]) had come and rectify the complaint, but the fridge stop functioning after two days.They give me the receipt with with a contact number :[protected]/[protected]. I had tried many times on your number, but no one is attending the phone.The receipt regards 6 months warranty on my fridge, but no one is attending my phone. Really pity of you on IFB for giving me such a bad service.You people have charged 3500+ 350(service charge) and not even come here. If you try to resolve my complaint within 24 hours, I will register a complaint against you on National Consumer Helpline.

My name is Saji and my contact number is [protected] / [protected]. I am living in Seewoods, Navi mumbai.