[Resolved]  IFB Appliances — MICROWAVE 20SC2 PRODUCT not working

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Bangalore, Karnataka

Hello, I purchased this microwave in Kolkata on 26th Jan and got it to Bangalore on 17 April. I started using this only in Bangalore. On around 20th May, a complaint was raised as it stopped working. It took almost 5 days for the 1st technician to come to see what the problem was. He discovered that the circuit board was damaged which will be replaced the next day. I did not hear from him/service center for the next 3 days. When I called, they said the part was not available, which is a little difficult to believe in Bangalore!!! After 5 days, the technician arrived with a replacement part, but still could not resolve the problem. After another week and about 7-10 calls, the microwave was taken to the service Center for repair. The 2nd day, the microwave was returned. When tested for 7-10 secs by the technician at my place, it worked. But it only worked then. When we tried using it next morning, it wouldn't work!!! So I raised another complaint on Sat, 14th June, when I was told that someone would come on Monday. No one came, when I called, I was told Tuesday. Still no one came and now I'm told some one will come tomorrow. I have the same product in Kolkata and I haven't faced a problem in 3 years. I starting to lose faith in your brand and products. The service received so far is way below standards. Its almost a month I'm facing this issue, and its hard to understand that a brand like your does not have qualified technicians who can resolve this. I am wasting my warranty period over this issue, not able to use the product and also being harassed by having to constantly call the customer service and repeat my sob story over and over and again. I would hence request you to: a) Replace the product. b) Extend my warranty. Upset and frustrated consumer. Customer id - 2954371