[Resolved] IFB Appliances — Service complaint issue not resolved

rajendran2911

from Chennai, Tamil Nadu

Website:

www.ifbappliances.com/laundry/washing-machine.html

I raised a complaint on 17-jul-2016 regarding damage in the drum and electric shock for my washing machine. the complaint number given to me was "[protected]".
The service engineer visited my house, examined the machine and said that the drum has to be replaced. he asked that are we having amc done for this machine,
I replied yes. the service engineer said that the drum will be replaced in two - three days, make sure that the amc document is ready while the drum is available.
After that the service engineer left and he didn't return.

On 30-jul-2016 i called ifb customer service regarding the complaint, they said its closed. i was surprised to hear that the complaint is closed without the issue
Being resolved. then they took another complaint on same day and gave me new complaint number "[protected]". after raising the complaint no service engineer visited
My house. the machine is still under electric shock and drum damaged condition. it's nearly 20-25 days since the complaint is registered.

I request you to help as soon as possible, please.

Replace the drum as promised. resolve the electric shock.inspect the machine thoroughly and replace the items which are under amc and about to get damaged.

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Mar 22, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

IFB Industries Customer Care's response Dear Rajendran,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jul 15, 2016

IFB Industries Customer Care's response Dear Rajendran,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

rajendran2911

from Chennai, Tamil Nadu

Attached the complaint mails received and the AMC document

rajendran2911

from Chennai, Tamil Nadu

Today 11-Jul-2016 I called IFB customer care again. Again the previous complaint ([protected]) was cancelled saying that the customer has said the service engineer to visit on Friday. But I have never received any call from any service engineer of IFB. How cheap are the service engineers of IFB. I do not know why IFB is maintaining such franchise for providing the services to customers.

A new complaint ([protected]) was registered by Mahesh from IFB customer care saying that the complaint is on emergency state. I do not know how long IFB will be playing with me.